At Freshfold, every garment deserves thoughtful care. From everyday laundry to delicate fabrics and professional dry cleaning, our team follows careful handling practices to help keep your clothing fresh, clean, and ready to wear.

Our care standards

Every order goes through a thoughtful cleaning process. We sort garments by color and fabric type, review available care labels, identify visible stains, and select suitable cleaning methods.

Before delivery, garments are checked, folded or pressed, and prepared for return.

Garment inspection

We inspect garments for visible stains, loose buttons, damaged areas, and other noticeable concerns before cleaning.

Customers should inform us about existing damage, previous repairs, or special care requirements when placing an order.

Fabric and cleaning methods

Different materials require different cleaning methods. We take additional care when handling delicate fabrics such as silk, wool, cashmere, and specialty garments.

Cleaning methods are selected based on garment condition, fabric type, and manufacturer instructions whenever available.

Stain treatment

Our team makes reasonable efforts to remove visible stains using appropriate cleaning treatments.

However, some stains may be permanent, particularly those caused by oil, ink, dyes, or previous heat exposure. Complete stain removal cannot be guaranteed.

Shrinkage and color changes

Certain fabrics may experience natural shrinkage, fading, stretching, or changes in texture during cleaning.

We take reasonable precautions to reduce these risks, but results may vary depending on fabric quality, garment age, and previous treatments.

Personal belongings

Please check all pockets before handing over your garments.

Freshfold is not responsible for personal belongings, money, jewelry, or other items left inside clothing. If any items are discovered, we will make reasonable efforts to return them.

Special care requests

If your garment requires special treatment, please share your instructions during booking.

We will make reasonable efforts to accommodate specific preferences. If a requested treatment presents a significant risk, we may contact you before proceeding or decline the service.

Damaged or missing garments

We take garment handling seriously and follow procedures to track orders throughout our facility.

If an item is damaged or missing while in our care, please contact our team as soon as possible with your order details and supporting photographs.

Eligible claims may qualify for compensation of up to 10 times the cleaning cost of the affected garment, subject to review, applicable exclusions, and legal requirements.

Reporting a concern

If you are unhappy with a cleaning result or notice an issue after delivery, please contact us promptly.

Please retain the affected garment and avoid additional washing, cleaning, or alterations until our team has reviewed your concern.

We will assess the issue and communicate the next steps.

Our commitment

We believe great garment care starts with attention to detail. Our goal is to make laundry day easier while treating every item with the care and respect it deserves.

Contact our team

For garment care questions, special requests, or damage claims, get in touch with us.

Email hello@freshfold.com

Phone (415) 555-0142