At Freshfold, your privacy matters to us. We are committed to protecting your personal information and ensuring a safe, transparent experience whenever you use our website or services.

Information we collect

When you book a service or interact with our website, we may collect your name, email address, phone number, pickup and delivery address, payment details, and service preferences.

We may also collect basic technical information, including browser type, device details, and website usage data.

How we use your information

We use your information to provide and improve our services, including

• Processing laundry and dry cleaning orders.

• Scheduling pickups and deliveries.

• Managing payments and subscriptions.

• Sending booking confirmations and order updates.

• Responding to questions and customer support requests.

• Improving our website and overall customer experience.

Information sharing

We do not sell your personal information. We may share necessary details with trusted payment providers, delivery partners, and service providers who help us operate our business.

These partners are expected to handle your information responsibly.

Cookies and website tracking

Our website may use cookies and similar technologies to remember preferences, understand visitor activity, and improve website performance.

You can manage cookie preferences through your browser settings.

Data protection

We use reasonable security measures to protect your personal information against unauthorized access, loss, or misuse.

While we work to keep your information secure, no online system can guarantee complete security.

Data retention

We retain personal information only for as long as necessary to provide our services, maintain business records, resolve disputes, and meet applicable legal requirements.

Your privacy choices

Depending on applicable privacy laws, you may request access to, correction of, or deletion of your personal information. You may also opt out of promotional emails at any time.

Changes to this policy

We may occasionally update this Privacy Policy to reflect changes in our services or business practices. Updated information will be published on this page.

Contact us

If you have questions about your privacy or how your information is handled, our team is happy to help.

Email hello@freshfold.com

Phone (415) 555-0142