Welcome to Freshfold. By accessing our website or using our laundry and garment care services, you agree to the terms outlined below. These terms help ensure a smooth and reliable experience for every customer.

Our services

Freshfold provides professional laundry and garment care services, including wash and fold, dry cleaning, shirts and pressing, bedding and linens, alterations, and commercial laundry.

Service availability may vary depending on your location and garment requirements.

Bookings and scheduling

Customers can schedule services through our website or by contacting our team.

Please provide accurate contact details, pickup addresses, and any special instructions when placing an order. Bookings are subject to availability and confirmation.

Pricing and payments

Service prices are displayed on our website or confirmed during booking. Final charges may vary depending on garment type, weight, additional treatments, or special handling requirements.

Payments must be completed using an accepted payment method.

Pickup and delivery

We aim to provide convenient and timely pickup and delivery services within our available service areas.

Standard turnaround times are estimates and may vary depending on order volume, garment requirements, and unexpected circumstances.

Memberships and subscriptions

Freshfold may offer recurring laundry plans and subscription services. Plan pricing, included services, and billing details will be communicated before enrollment.

Customers can request subscription changes or cancellations before the next billing cycle.

Customer responsibilities

To help us provide the best possible service, customers are expected to

• Check all garment pockets before pickup.

• Inform us about existing damage or visible stains.

• Share special fabric care instructions.

• Provide accurate pickup and delivery details.

• Ensure garments are ready at the scheduled pickup time.

Cancellations and changes

Pickup schedules and service requests can be changed by contacting our team.

Once an order has been collected or processing has started, cancellation may be limited. Charges may apply for services already completed or work already performed.

Garment care and handling

We handle garments with reasonable care and follow available manufacturer care instructions. However, certain fabrics may be sensitive to cleaning, pressing, or drying processes.

Please review our Garment Care Policy for additional details about cleaning risks and damage claims.

Service availability

We reserve the right to modify, suspend, or discontinue services when necessary. Any significant changes affecting existing bookings will be communicated where reasonably possible.

Changes to these terms

Freshfold may update these terms from time to time. Any changes will be published on this page with an updated date.

Contact us

For questions about bookings, payments, or these Terms of Service, please get in touch.

Email hello@freshfold.com

Phone (415) 555-0142